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Product Support Engineer
Oversee technical support, repairs, and problem solving for advanced aircraft parts. Competitive pay, full-time benefits, and learning opportunities included.
The Product Support Engineer opening offers a salary ranging from $64,400 to $95,800, with comprehensive health, dental, vision, and retirement benefits available from day one. This is a full-time role requiring a bachelor’s degree in engineering and involves providing after-hours and occasional travel support to customers.
What You’ll Be Doing
Expect hands-on problem solving, responding to customer tech inquiries, and collaborating with engineering teams to ensure the safety and reliability of key aircraft components.
This role centers on diagnostics, repair support, and continuous improvement of advanced composite parts and nacelle systems. You’ll review and interpret technical manuals and specs.
The job includes gathering field data for in-service hardware events, working closely with repair engineers, and assisting in documenting repair procedures and investigations.
You will be part of a rotating team to address urgent Aircraft-On-Ground (AOG) emergencies—which means extra compensation and essential service delivery.
Presenting technical data and updates during customer, partner, and internal meetings also factors into the regular routine, building your expertise and visibility.
Pros of the Role
This position comes with an excellent total rewards package, including immediate access to a 401(k) and health coverage, plus opportunities for education assistance and growth.
The work environment is innovative, diverse, and driven by inclusion, and with less than five percent travel required, work/life balance is within reach for most candidates.
Cons to Consider
After-hours duties are required, sometimes during weekends or holidays, which can impact personal plans if you are not prepared for on-call responsibilities.
The position requires U.S. Person status due to export-controlled technology regulations, which may not be suitable for all applicants interested in the industry.
Verdict
The Product Support Engineer role is ideal for engineering professionals eager to develop technical, communication, and problem-solving skills within a reputable and future-driven environment. The competitive compensation and full suite of benefits further enhance long-term satisfaction.
